Workforce Group Recruitment : Recruiting on Behalf of Clients

Workforce Group is in search of suitably qualified candidates to fill the positions below:

1. Secretary
2. Call Center Agent (Hausa Speaking)
3. Services Executive
4. Front Desk Officer
5. Service Executive (Cash)
6. Customer Services Executive
7. Store Manager
8. Customer Experience & Education Officer
9. Quality Assurance Analyst (Call Center Unit)
10. Graduate Customer Services Representative
11. Service Measurement Analyst (Call Center Unit)

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Secretary

Job Location: Lagos

Requirements

• HND in a relevant course of study
• Must have done their NYSC.
• 1-3 years’ experience in Secretarial/PA/Administrative functions.
• Very conversant with MS Office packages.
• Must be smart and very resourceful.
• Must have good interpersonal skills.
• Strong ability to handle work pressure
• Age Limit is 30 years old.
• Candidates must have experience in secretarial or administrative functions from a reputable organization and must be able to work under pressure.
  

Deadline: 30th May, 2019.

How to Apply
Do you meet the criteria listed above? Apply by clicking on the “Apply” button below:

Apply Now

Call Center Agent (Hausa Speaking)

Job Location: Lagos

Job Description

• We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Requirements

• OND/HND/B.Sc in any relevant discipline
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in Hausa.
• Must be resident in Lagos.

Remuneration

• Attractive Basic pay
• Other Benefits: Pension plus HMO.

Deadline: 30th May, 2019.

How to Apply
Do you meet the criteria listed above? Apply by clicking on the “Apply” button below:

Apply Now

Note: Only candidates who meet the requirements stated above will be invited.

Services Executive

Job Location: Lagos

Job Summary

• The Services Executive (Cash) will be responsible to supervise the payment and receipt of cash by Service Associates whilst ensuring efficient cash flow, ATM management and vault administration in the experience Centre.

Job Requirements

• First Degree in any discipline
• B.Sc/BA with minimum of second class lower grade
• Experience in Banking operations for at least 4 – 5 years (excluding Teller)
• Not more than 30 years of age.

Deadline: 20th May, 2019.

How to Apply
Do you meet the criteria listed above? Apply by clicking on the “Apply” button below:

Apply Now

Front Desk Officer

Job Location: Lagos

Requirements

• HND/B.Sc. in any field
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities.

Deadline: 30th May, 2019.

How to Apply
Do you meet the criteria listed above? Apply by clicking on the “Apply” button below:

Apply Now

Note: All interested candidates will be contacted and scheduled for assessment and interviews. Time and venue will be advised.

Service Executive (Cash)

Job Location: Lagos

Job Summary

• The Services Executive (Cash) will be responsible to supervise the payment and receipt of cash by Service Associates whilst ensuring efficient cash flow, ATM management and vault administration in the experience Centre.

Job Requirements

• First Degree in any discipline
• BSc/BA with minimum of second class lower grade
• Experience in Banking operations for at least 4 – 5 years (excluding Teller)
• Not more than 30 years of age

Deadline: 30th May, 2019.

How to Apply
Interested and qualified candidates should send their updated CV to: recruitment@workforcegroup.com using the ‘Job Title’ as the subject of the mail.

Customer Services Executive

Job Location: Lagos

Job Location: Lagos

Job Summary

• The Customer Services Executive will be responsible for the overall handling of customers’ complaints and needs in the experience Centers
• Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

Job Requirements

• First Degree in any discipline
• B.Sc/B.A with minimum of Second Class Lower grade
• Experience in Banking operations for at least 4 – 5 years (excluding Teller)
• Not more than 30 years of age

Deadline: 30th May, 2019.

How to Apply
Interested and qualified candidates should send an updated copy of their CV to: recruitment@workforcegroup.com using the Job Title as the subject of the mail.

Store Manager

Job Location: Lagos

Job Summary

• The Sales Executive will be responsible in analyzing sales leads, pitching to new and existing clients and identifying potential sales opportunities.

Job Requirements

• HND or B.Sc in related field
• 2-4 year’s sales experience in a financial services industries, (Microfinance, commercial banks, Insurance companies etc.)
• Not more than 33years of age.
• Good communication skill.
• Energetic and passionate about sales.
• Applicants must be resident in Lagos Island Axis.

Remuneration

• Attractive basic pay with HMO and Pension.

Deadline: 15th May, 2019.

How to Apply
Do you meet the criteria listed above? Apply by clicking on the “Apply” button below:

Apply Now

Customer Experience & Education Officer

Job Location: Lagos

Job Summary

• The Customer Experience & Education will be responsible for implementing customer education and engagement strategies to enhance the customer experience throughout the lifespan of the customer to yield growth in patronage and repeat business.
• The ideal candidate will also support and execute strategies that would enable the bank to successfully achieve the CBN financial inclusion mandate, significantly decrease tax liability and drive business.

Job Requirements

• First Degree in any discipline
• 28 years and below
• 1-3 years’ cognate experience
• Knowledge of Banking’s structures, policies, processes, and procedures
• Knowledge of Banking Operations
• Knowledge of customer service and service level monitoring
• Knowledge of all Company’s full range of products
• Knowledge of regulations governing the management of financial services
• Knowledge of the Code of Banking Practice
• Knowledge of what makes up effective service delivery
• Knowledge of Bank’s operating environment and business strategy

Deadline: 30th May, 2019.

How to Apply
Do you meet the criteria listed above? Apply by clicking on the “Apply” button below:

Apply Now

Note: Qualified candidates will be invited for an interview as soon as possible.

Quality Assurance Analyst (Call Center Unit)

Job Location: Lagos

Job Summary

• The Quality Assurance Analyst is to ensure the standardization and quality of contact center engagements to meet agreed internal standard and international best practice.

Job Requirements

• First Degree in any discipline
• 28 years and below
• 1-3 years cognate experience
• Knowledge of Banking’s structures, policies, processes, and procedures
• Knowledge of Banking Operations
• Knowledge of customer service and service level monitoring
• Knowledge of all Company’s full range of products
• Knowledge of regulations governing the management of financial services
• Knowledge of the Code of Banking Practice
• Knowledge of what constitutes effective service delivery
• Knowledge of Bank’s operating environment and business strategy.

Deadline: 30th May, 2019.

How to Apply
Do you meet the criteria listed above? Apply by clicking on the “Apply” button below:

Apply Now

Note: Qualified candidates will be invited for an interview as soon as possible.

Graduate Customer Services Representative

Job Location: Lagos

Job Summary

• The Customer Services Rep will be responsible for the overall handling of customers’ complaints and needs in the experience Centers.
• Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.
  

Job Requirements

• First Degree in any discipline
• B.Sc/HND with minimum of second class lower grade
• Experience in Banking operations for at least 1 – 2 years
• Not more than 28 years of age

Deadline: 30th May, 2019.

How to Apply
Do you meet the criteria listed above? Apply by clicking on the “Apply” button below:

Apply Now

Service Measurement Analyst (Call Center Unit)

Job Location: Lagos

Job Summary

• The Service Measurement Analyst will be responsible for creating and executing service measurement parameters across all touch-points in line with established procedures and quality control standards.
• Collaborate with other teams in the Bank to implement service improvement initiatives.

Job Requirements

• First Degree in any discipline
• 28 years and below
• 2-4 years’ cognate experience
• ISO Certification will be added advantage
• Knowledge of Banking’s structures, policies, processes, and procedures
• Knowledge of Banking Operations
• Knowledge of customer service and service level monitoring
• Knowledge of all Company’s full range of products
• Knowledge of regulations governing the management of financial services
• Knowledge of the Code of Banking Practice
• Knowledge of what is effective service delivery
• Knowledge of Bank’s operating environment and business strategy

Deadline: 30th May, 2019.

How to Apply
Do you meet the criteria listed above? Apply by clicking on the “Apply” button below:

Apply Now

Note: Qualified candidates will be invited for an interview as soon as possible

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