The Joint Admissions and Matriculation Board (JAMB) has allowed candidates to change a registered GSM number, email address or both through a controlled verification process.
The policy took effect on Monday, 21 September 2026 and is meant for candidates who have lost access to the phone number or email account linked to their JAMB profile.
Each candidate can use the service only once.
Candidates Who Can Use the JAMB Phone or Email Change Service
The service is available to candidates who have genuine reasons for changing the contact details attached to their JAMB records.
Eligible cases include candidates who:
- Lost the SIM card used for JAMB registration
- Can no longer access the email address linked to the JAMB profile
- Need to update a registered phone number, email address or both for a genuine reason
The one-time restriction applies to each candidate.
Requirements for Changing a JAMB Phone Number or Email
Candidates should have the required details and documents ready before proceeding to an approved JAMB centre.
They will need:
- JAMB profile code, registration number or existing login credentials
- A new GSM number and/or email address
- A duly executed court affidavit, scanned and ready for upload
- Payment of the prescribed JAMB processing fee through e-Facility
The amount of the processing fee is not stated in the available information.
How to Change a JAMB SIM Card or Email Address
The process begins online and is completed at an approved JAMB service point.
Step 1: Log In to JAMB e-Facility
The candidate should visit the JAMB e-Facility portal and sign in using the existing email address, registration number or profile code.
Access to the existing profile is required at this stage.
Step 2: Pay for the SIM Swap or Email Change Service
After login, the candidate should select "SIM Swap/eMail Change Payment" from the dashboard.
The prescribed processing fee will then be paid through the e-Facility portal.
Step 3: Visit an Approved JAMB Centre
After payment, the candidate should proceed to a designated JAMB Professional Testing Centre, Professional Registration Centre, accredited CBT centre or applicable JAMB State Office where the service is available.
The change cannot be completed through an unauthorised centre.
Step 4: Retrieve the Candidate's Details
At the approved centre, the SIM Swap/eMail Change Quicklink will be opened.
The candidate will enter the profile code or existing registered GSM number, then select "Fetch Details" to retrieve the JAMB record.
Step 5: Complete Biometric Verification
JAMB officials will verify the candidate's identity with biometric data.
No requested change will be made before this identity check is completed.
Step 6: Select the Contact Details to Change
After biometric verification, the candidate can choose the required service:
- GSM number only
- Email address only
- Both GSM number and email address
The new contact details should then be entered carefully.
The scanned court affidavit will also be uploaded at this stage.
Step 7: Submit the Request
The candidate should select "Update" after entering the required information and uploading the affidavit.
A confirmation message will appear when the request has been processed successfully.
Places Approved for JAMB SIM Swap and Email Change
JAMB states that the service can be completed only through designated JAMB centres and applicable State Offices.
Approved locations include:
- JAMB Professional Testing Centres
- JAMB Professional Registration Centres
- Accredited JAMB CBT centres
- JAMB State Offices where the service is available
Cybercafes, agents and unauthorised centres should not be used for the SIM swap or email change service.
JAMB Phone and Email Change Is a One-Time Service
A candidate can use the SIM swap or email change service only once.
This restriction applies whether the candidate changes only the GSM number, only the email address or both details through the same service.
Candidates should check the new information carefully before submission.
JAMB Phone and Email Change Troubleshooter
| Candidate Issue | What Is Required | Next Action | Check Before Submission |
|---|---|---|---|
| 📱 Lost registered SIM | New GSM number and scanned court affidavit | Pay through e-Facility, then visit an approved centre | New number is entered correctly |
| ✉️ Lost email access | New email address and scanned court affidavit | Select the email change service after biometric verification | New email address is correct |
| 🔄 Both details lost | New GSM number, new email and affidavit | Select the combined change option | Service can be used only once |
| 🧾 No affidavit ready | Duly executed court affidavit | Scan the affidavit before the centre visit | File is ready for upload |
| 🔐 Identity check pending | Biometric verification | Complete verification at the approved centre | Candidate details match the JAMB record |
| 💳 Payment not completed | Prescribed processing fee | Use "SIM Swap/eMail Change Payment" on e-Facility | Payment is completed before the centre visit |
| ⚠️ Unapproved service point | Designated JAMB centre or State Office | Use an approved location only | Avoid agents, cybercafes and unauthorised centres |
