The Joint Admissions and Matriculation Board (JAMB) has lifted its previous restriction on changes to candidates' registered GSM numbers and email addresses, giving genuine candidates who have lost access to their registered details a controlled route to update their records.
The reviewed policy took effect on Monday, 21 September 2026 and covers candidates who can no longer access a registered SIM card, recover an email account or need new contact details for later UTME registration.
JAMB SIM Swap and Email Change Policy
Candidates may now request a change of:
- Registered GSM number
- Registered email address
- Both GSM number and email address
The service is available only once to each candidate.
JAMB had previously restricted these changes because of security concerns linked to candidate impersonation, fraud and unauthorised record alteration. The Board said stronger identity checks and biometric verification now provide added safeguards for the process.
Candidates Covered by the New Service
The service is meant for genuine candidates who have lost access to the GSM number or email address attached to their JAMB records.
A candidate who needs to replace only the phone number may select that option, while another candidate may request an email change or a combined GSM and email update.
The one-time limit applies to the service.
Where the JAMB SIM Swap and Email Change Will Be Done
The process will be available only at designated JAMB CBT centres, including applicable JAMB state offices.
Candidates should use the approved centres for the record change.
JAMB warned candidates against unauthorised channels and third parties.
Documents and Details Required
Candidates seeking a SIM swap, email change or both will need the new contact details they want added to their records.
A duly executed court affidavit is also required.
The affidavit should be scanned and ready for upload during the process.
JAMB E-Facility Login Requirement
The process begins through the candidate's existing e-Facility profile.
Candidates will be required to log in using existing details such as:
- Registered email address
- Registration number
- Profile code
After login, the candidate will select "SIM Swap/eMail Change Payment" from the menu.
Payment for JAMB SIM Swap or Email Change
Candidates will be required to pay the prescribed fee after selecting the SIM Swap/eMail Change Payment option.
The supplied information does not state the amount of the fee.
After payment, the candidate will proceed to a designated JAMB CBT centre or applicable state office to continue the process.
JAMB CBT Centre Verification Process
At the approved centre, the candidate will use the SIM Swap/eMail Change Quicklink.
The profile code or existing GSM number will be entered to retrieve the candidate's details.
Biometric verification will then be required before the requested service can be selected.
Selecting the Required Change
After biometric verification, the candidate can select the applicable option:
- GSM number only
- Email address only
- GSM number and email address
The selected new GSM number or email address will then be entered.
The scanned court affidavit must also be uploaded before submission.
Confirmation After Submission
A confirmation message will be displayed after the request has been completed successfully.
Candidates should ensure that the new GSM number or email address entered during the process is correct before final submission.
Security Checks for the Service
JAMB said the service will operate under strict authentication procedures.
The identity and biometric checks are intended to protect candidate records from impersonation, fraudulent changes and unauthorised access.
Candidates are expected to use the facility only when there is a genuine need to replace inaccessible registered details.
JAMB SIM Swap and Email Change Steps
The process can be followed in this order:
- Log in to the existing JAMB e-Facility profile.
- Open the "SIM Swap/eMail Change Payment" option.
- Pay the prescribed fee.
- Visit a designated JAMB CBT centre or applicable state office.
- Open the SIM Swap/eMail Change Quicklink.
- Enter the profile code or existing GSM number.
- Complete biometric verification.
- Select GSM change, email change or both.
- Enter the new GSM number and/or email address.
- Upload the scanned court affidavit.
- Submit the request.
- Check for the confirmation message.
JAMB Record Change Troubleshooter
| Candidate Issue | Requirement | Action | What to Check |
|---|---|---|---|
| 📱 Registered SIM is inaccessible | New GSM number and court affidavit | Pay through e-Facility, then visit an approved CBT centre | Biometric verification must be completed |
| ✉️ Email account cannot be recovered | New email address and court affidavit | Select the email change option after verification | New email address should be entered correctly |
| 🔄 Both details are inaccessible | New GSM number, new email and affidavit | Select the combined change option | The service can be used only once |
| 🧾 Affidavit is unavailable | Scanned court affidavit is required | Prepare the executed affidavit before visiting the centre | File should be ready for upload |
| 🔐 Identity verification fails | Biometric authentication is required | Use only the designated JAMB process | Third-party channels should be avoided |
| 💳 Payment is pending | Prescribed fee must be paid through e-Facility | Select "SIM Swap/eMail Change Payment" | Complete payment before visiting the CBT centre |
